Warranty Management and Support Service
Linetex warranty support packages are offered for the following companies:
- Dell
- IBM
- Compaq Servers
- HP Servers
Better than Warranty ...
Most standard Manufacturers warranties will not restore your system to normal operation within acceptable timescales and do not normally cover software reinstallation, data restore or components of your system not sourced from the warranty provider.
Warranty Support
Warranty support is available for Companies that have equipment under warranty who sometimes find that they need to uplift this service to full maintenance to meet their service level agreements.
Service options
- On-Site Warranty Support
- Return to Base Warranty Support
- Advance Exchange Swap-out
- Out of Hours Warranty Support
- Pre-failure Warranty Handling
- Data Restore
- Imaging / Re-imaging
- Patch Management
- Secure Data Destruction
Warranty Service Uplifts
Warranty SLA Uplifts are available with various optional Service levels (typically 4 or 8 Hour Response) and optional gauranteed fix times allowing you to have the same service level and hours of cover as the rest of your IT equipment while saving on cost.
- 4 Hour Response
- 4 Hour Call-to-Fix
- 8 Hour Response
- 8 Hour Call-to-Fix
- Next Business Day Response
- Next Business Day Call-to-Fix
- Other options on request
Hours of Cover Options
- 9.00 to 17.30 Monday to Friday (excluding public and bank holidays)
- 24 x 7 x 365
- Bespoke options on request
Warranty Management
Warranty Management is also available for companies who are happy with the Manufacturer's Warranty and just need to have a single point of contact for problems and fault resolution.
In cases where the Manufacturer's Warranty is still the best option, it is often time consuming for the business to track down and administer the warranty details and manage the process. Linetex can offer Warranty Management on your behalf.
Make Linetex your Warranty Service Provider
Keep it simple, get yourself a single point of contact for all your IT Support issues. To discuss your options or get a price for Warranty Services call Linetex on 01483-253030 or email sales@linetex.co.uk
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