Remote Access and Support Services

Irrespective of whether a client has software support with Linetex, it is advantageous for them to allow authorised, controlled, secure access to the system to assist in the diagnosis of faults, assist with configuration changes and minimise system down time. Remote access can be extended to the desktop workstation and provide faster resolution to problems.

Symantec 'PC Anywhere ', the world 's leading remote control solution, helps quickly resolve helpdesk and server support problems. New Remote Management tools include remote versions of common tools such as 'Regedit ','Task Manager ', 'Command Prompt 'and the 'NT Event Log 'to quickly solve problems on the 'host 'machine. The combination of remote control, comprehensive remote management and advanced file transfer capabilities enhances helpdesk efficiency, reduces down-time and frees IT personnel to focus on strategic business initiatives.

If you answer No to any of the following you need to call Linetex:

• Do you have a systems administrator?
• Do you have any remote access to your server?
• Does the remote access extend to the PC workstations?
• Are you willing to experience increased downtime and service interruption?
• Are you willing to reduce company productivity?
• Do your staff have IT knowledge to diagnose problems?
• Is the amount of time you spend investigating IT problems acceptable to you?

Remote access aids the ability to explore and investigate problems and effect a swifter response.

The more we can see, the more we can do, the more we can help!

For more information

Contact Linetex for more information or call 01483 253 030.