Telephone / Remote Software Support

UK Nationwide Software Support services for a wide range of software including Microsoft, Novell, and SCO Unix as well as Office, email and security solutions. Remote Software Support is also available as is On-Site Software Support as required.

Our team of technical support experts will quickly isolate the problem, using remote access tools if necessary, to provide a prompt diagnosis of your specific problem.

Service Detail:

• Unlimited calls
• Remote access (can be provided if not currently possible)
• Support on error codes
• Support on email, back up, security and anti virus issues
  (not the eradication or ramifications of a virus, malware & spyware)
• Windows Support
• Standard Microsoft Application Support
• Network connectivity
• Application issues escalated as appropriate
• Printing support
• General problems

Example Support:

• Firewall Support - Re-installation of saved configuration and ensuring functionality
• Antivirus Support - Limited to ensuring functionality. The client is responsible for checking downloads, update distribution and scanning routines (unless part of their IT Partner scope)
• Basic MS Office - General user issues, error codes and functionality.
• Windows Support – Logging on, Network Connectivity & Drive Mapping, Error code conditions and failures in functionality
• Server O/S Support – Logging on, Network Connectivity & Drive Mapping, Error code conditions and failures in functionality
• MS Exchange Support – Support for error code conditions, failures in functionality
• Backup Support - Trouble shooting failed backups and functionality
  

Support Options

Linetex can provide remote telephone Software Support, or optionally, On-Site Software Support with regular site visits or on a call-off basis.