Support Services
On Site Hardware Maintenance
Hardware failure could have a damaging impact on your business. On Site Hardware Maintenance provides complete cover for your IT systems and peripherals including a commitment to restore software from your latest backups. You can tailor hardware maintenance options to provide the right level of cover for each of your IT hardware components.
IT Partner
IT Partner is a time-based proactive contract where Linetex act as your IT Manager. Managed by your own IT Partner Manager, it provides you with a wide range of skill sets, often releasing a key employee to concentrate on their key role. The Linetex IT Partner Manager will visit you to understand your IT needs and to carry out a health-check. If problems are found, advice will be given in order for them to be resolved. The IT Partner Manager will typically be involved in the following areas:
- Network and server optimisation checking
- Internet security
- Backup strategy
- Virus protection
- Administration and access control
Warranty
Linetex warranty support packages are offered for Dell, IBM, Compaq/HP servers and PCs. Manufacturer's warranty does not provide software reinstallation, only a hardware fix. Linetex will provide you with data restoration wherever reasonably possible. Certain items fitted after manufacture are also often excluded from a manufacturer's warranty cover.
Software support
With a robust IT Strategy, IT support issues can be minimal. However, problems do still occur which require immediate access to specialist knowledge. We can provide a tailored Software Support solution to allow you access to this specialist knowledge. Our technical support experts will quickly isolate the problem, to provide a prompt diagnosis of the fault. Linetex provide support services for a wide range of software including Microsoft, Novell and SCO Unix, as well as Office, email and security solutions.
For more information
Contact Linetex for more information or call 01483 253 030.
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